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Decision details

Digital Customer Overview

Decision Maker: Organisational Change Overview & Scrutiny Committee

Decision status: Recommendations Approved

Is Allweddol decision?: No

Is subject to call in?: No

Purpose:

To update on progress and to provide assurance to members of the design principles underpinning the creation of a single contact centre as part of delivering the digital customer theme of the digital strategy

 

Decision:

That the Committee notes the design principles underpinning the creation of a

single Contact Centre and endorses the progress made towards delivering the

Digital Customer theme of the Digital Strategy.

Report author: Cher Lewney

Publication date: 26/02/2019

Date of decision: 17/12/2018

Decided at meeting: 17/12/2018 - Organisational Change Overview & Scrutiny Committee

Accompanying Documents:

 

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