Decision details

To share the Ombudsman’s Annual Letter 2018/19 and provide an overview of complaints against Council services in the first half of 2019/20.

That the Committee:

(a)       Notes the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales (2018-19) and local complaints made against services in the first half of 2019-20;

(b)       Supports the Council’s review of its complaints procedure upon receipt of the Ombudsman’s model concerns and complaints policy for public service providers in Wales; and

(c)       Supports the actions outlined in 1.18 of the report to improve local complaints handling.