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Decision details

Dynamic Resource Scheduling System (DRS) Update

Decision Maker: Community & Housing Overview & Scrutiny Committee

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

To provide an overview and update on the newly procured Dynamic Resource Scheduler (DRS), the changes that have been made to the service during the testing stages of the pilot along with new measures that have been implemented to improve overall customer satisfaction with regards to the service provided.

Decision:

That the pilot stages and next phase of the DRS testing before the Council moves into a fully functional and fully live DRS environment be noted.

Report author: Karen Powell

Publication date: 07/03/2024

Date of decision: 06/03/2024

Decided at meeting: 06/03/2024 - Community & Housing Overview & Scrutiny Committee

Accompanying Documents: