Decision details
Comments, Compliments & Complaints
Decision Maker: Social & Health Care Overview & Scrutiny Committee
Decision status: Recommendations Approved
Is Allweddol decision?: No
Is subject to call in?: No
Purpose:
To consider the Annual Report on the Social
Services Complaints and Compliments Procedure
Decision:
That the effectiveness of the complaints procedure with lessons being learnt to improve service provision be noted.
Report author: Craig Macleod
Publication date: 10/05/2018
Date of decision: 10/05/2018
Decided at meeting: 10/05/2018 - Social & Health Care Overview & Scrutiny Committee
Accompanying Documents:
- Comments, Compliments & Complaints
PDF 132 KB - Enc. 1 Adult Social Services - summary of complaints received across service areas 2017-18
PDF 78 KB
- Enc. 2 Children's Social Services summary of complaints received 2017-18
PDF 59 KB
- Enc. 3 summary of independent investigations and their outcomes at Stage 2
PDF 39 KB
- Enc. 4 examples of compliments received
PDF 46 KB