Issue - meetings

That the annual report on the Social Services Complaints and Compliments Procedure 2016-17 be noted.

The Complaints Officer for Social Services presented the annual report on the Social Services Complaints and Compliments Procedure 2016-17.  He advised that feedback in the form of compliments and complaints from service users, their family or carers can highlight where services are working well or where services need changing.

                        The Complaints Officer reported on the key considerations, and referred to the overview of complaints in Adult Social Services and Children;s Social Services, as detailed in the report, and the lessons learnt. The Complaints Officer explained that a summary of the complaints and investigations across service areas was appended to the report.

                        The Complaints Officer also advised that Adult Social Services had received 168 compliments during the year and Children’s Social Sevices had received 53 compliments.  A summary of the compliments received acoss both service areas was attached as appendix 5 to the repot. 

            Councillor Andy Dunbobbin pointed out that the summary of complaints and compliments related mainly to females.   The Complaints Officer  agreed to  provide non gender specific language within the summary documents in future and provide a gender breakdown within future reports.

            RESOLVED:

That the annual report on the Social Services Complaints and Compliments Procedure 2016-17 be noted.