Issue - meetings
Pension Administration/Communications Update
Meeting: 20/09/2017 - Clwyd Pension Fund Committee (Item 82)
82 Pension Administration/Communications Update 
PDF 108 KB
To update Committee members on the Pensions
Administration section
Additional documents:
- Enc. 1 2017/18 Busines Plan update, item 82
PDF 63 KB
- Enc. 2 Risk Register update, item 82
PDF 39 KB
- Enc. 3 Mercer backlog progress, item 82
PDF 19 KB
- Enc. 4 Satisfaction survey results, item 82
PDF 632 KB
Decision:
1. The Committee considered the update and provided comments.
2. The Committee agreed a change to the Business Plan to include a new project on “aggregation” with potentially engaging Mercer to assist.
Minutes:
Mrs Robinson said that good progress is being made but it was acknowledged that some challenges remain on workflow and she confirmed that things would be back on track in due course.
Mr Hibbert noted that in the satisfaction survey there had been some concerns regarding communication of information. Mrs Robinson commented that as far as the administration team were concerned, there were no major issues and some of the negative feedback was centred on one or two isolated issues. However, all feedback was taken seriously and acted upon.
Members were given a copy of the Key Performance Indicators report. The Chairman asked members to consider and bring any questions to the next Pension Committee meeting.
RESOLVED:
1. The Committee considered the update and provided comments.
2. The Committee agreed a change to the Business Plan to include a new project on “aggregation” with potentially engaging Mercer to assist.