Issue - meetings

1.            The Committee considered the update and provided comments.

            Mrs Burnham referred to page 105 and highlighted that in July and September/October 2017 there were over 2,000 new administration tasks. She also noted that there was an increase from September to October of over 100 cases (i.e. from 2,469 to 2,578). This was due to an outsourcing of staff from the Council to new arrangements which whilst a one off, illustrates the additional spike in work required.

            Mrs Burnham also referred to page 107 and stated that the KPI percentages in respect of TPR legal requirements have improved but there is still further improvement to be made. She also explained that she would be implementing training plans to highlight areas where the Fund needs to prioritise e.g. in respect of death cases. Mrs McWilliam stated that in the future, charts will be provided rather than tables as these are easier to identify trends.

            Mr Lloyd demonstrated the new website and Member Self Service (MSS) where members can gain understanding/information regarding their LGPS benefits in the Fund and update their details online. The website has been made as simple as possible to make it easier to navigate and understand.

            Mr Lloyd informed the Committee that the website included various areas of interest such as the Governance area which includes details of how the Fund operates and membership of the Committee and the Pension Board.   He noted that the website also highlights the changes to the Scheme; and includes member and retirement guides throughout. 

            It was commented generally that the website looked impressive and another positive step forward (along with MSS) in how the Fund communicates with members.

            Mr Hibbert asked whether it was possible to request documentation online to be posted to their home address, in situations where people require paper copies. Mr Lloyd responded by claiming that if people don’t want to get documents via MSS or the website they can contact the Fund and request the continuation of paper documentation.

            It was asked what statistical information is available regarding the use of the website and member self-service. Mr Lloyd stated that that on the website it is possible to check who has registered and they can see when and where someone has logged on and there is specific information on who has visited the website.

            The Chairman thanked Mr Lloyd for his presentation and congratulated him on his development of the website and MSS. Mr Everett also commented that he is very encouraged by the progress in these areas

RESOLVED:

1.            The Committee considered the update and provided comments.