Issue - meetings

(a)  That the Committee considered the update and provided any comments.

Ms Meacock introduced herself to the Committee and explained that she now is the Principal Pensions Officer for regulations and communications. Ms Meacock gave an update on the main points in this item of the agenda. The aggregation project has been extended due to Project Apple and the movement of resources. The technical team have been working on 980 queries from Mercer intended to improve data quality in advance of the 2019 actuarial valuation. The work on iConnect is ongoing. Mrs Williams is on the CIPFA benchmarking group and the reporting on KPIs has been discussed and over time, the KPIs will evolve in line with discussions in the group.

Ms Meacock noted that the communications officer post has now been filled and an internal candidate has been appointed, resulting in a further vacancy within the team. One of the part-time payroll officers has retired and so there is now also a vacancy in the technical team to fill. The Principal Pension Officers will concentrate on filling these vacancies in the coming weeks.

Mr Hibbert queried the pink line in the KPIs and whether this relates to the number of jobs coming in. Mrs McWilliam confirmed that the pink line relates to the number of cases completed within the month rather than the number of new cases. For example, 340 leaver cases were completed and 63% were within the legal timescales.

Cllr Jones asked what the 24.92% relates to on page 223 as it does not tie in with the number of records in the Fund. Ms Meacock confirmed that as there are multiple records for some members, for example where they have multiple jobs, but this measure relates to the number of actual members, rather than records, that have signed up for the member self-service.

The Chairman thanked all of the officers for continuing to step into the Manager's role  and keeping things moving during challenging times.

RESOLVED:

(a)  That the Committee considered the update and provided any comments.