Issue - meetings
Pension Administration/Communications Update
Meeting: 11/02/2020 - Clwyd Pension Fund Committee (Item 105)
105 Pension Administration/Communications Update 
PDF 151 KB
To provide Committee Members with an update on
administration and communication matters for the Clwyd Pension
Fund.
Additional documents:
- Enc. 1 for Pension Administration/Communications Update, item 105
PDF 121 KB
- Enc. 2 for Pension Administration/Communications Update, item 105
PDF 68 KB
- Enc. 3 for Pension Administration/Communications Update, item 105
PDF 559 KB
- Enc. 4 for Pension Administration/Communications Update, item 105
PDF 294 KB
- Enc. 5 for Pension Administration/Communications Update, item 105
PDF 118 KB
Decision:
RESOLVED:
The Committee considered the update and provided comments.
Minutes:
Mrs William presented the report. She highlighted that each month the team report on legal requirements for the Key Performance Indicators (KPIs) and each KPI will have a timescale which the team have to legally adhere to. Currently, the Fund provide KPI requirements for 7 processes in the Fund including retirements and death etc. The team monitor how long it takes to report from reciting member information to implementing it, however, sometimes it is the member who is in control of this i.e. it takes them weeks to respond. Mrs Williams highlighted the importance of gathering the Committee’s ideas and views for other KPIs to assess and this is something that will be developed over time.
The Chairman asked about resourcing and whether extra staffing is required. Mrs Williams said that if things remained the same then the staff would be fine but because there have been recent updates in regulations and court case announcements that has led to the team being required to complete additional work to support this. This means the resourcing and workflow management will need to be closely monitored.
RESOLVED:
The Committee considered the update and provided comments.