Issue - meetings
Tenant Involvement Strategy
Meeting: 23/07/2024 - Cabinet (Item 34)
34 Tenant Involvement Strategy 
PDF 167 KB
Additional documents:
- Enc. 1 for Customer Involvement Strategy, item 34
PDF 230 KB
- Enc. 2 for Customer Involvement Strategy, item 34
PDF 84 KB
- Webcast for Tenant Involvement Strategy
Decision:
As detailed in the recommendation.
Minutes:
Councillor Sean Bibby introduced the report which presented the Tenant Involvement Strategy.
Flintshire County Council’s Housing Service was responsible for over 7,300 homes across the county comprising of general needs and sheltered accommodation. To support the management of those homes it was important that customers were given the opportunity to share their experiences of those services.
The former Tenant Engagement Strategy expired in 2021 and the Council had been operating an interim strategy whilst the new draft was being developed and the
Survey of Tenants and Residents (STAR) was concluded. The new draft strategy
sets out the commitment to tenant engagement and highlights what work was needed to improve our current position.
Further work had been carried out to develop and finalise the full strategy and the report outlined the main details.
RESOLVED:
That Cabinet support and approve the Tenant Involvement Strategy.