Chief Officer (Community & Enterprise) introduced a report for the Committee to note and consider the
2013/14 Year End (January to March 2014) service performance report
produced under the adopted business model of the
Council. Out of
the 24 indicators for Housing Services, 16 were
‘green’, eight ‘amber’ and none were red,
helping to increase confidence in the service meeting its
team managers each gave a short presentation on performance,
outlining work which had been undertaken to improve performance and
areas where improvement was needed, as outlined within the
report. In particular, attention was
drawn to the outcomes of the capital works programme for 2013/14
which had exceeded the expectations set out in the Choices
Document, and the fact that this continued increase had been
achieved with no significant change to the workforce and
corporate reporting, whilst days lost to sickness absence showed
continual improvement, it was noted that this remained an area of
priority for the service.
Councillor George Hardcastle commented on the efficiency of the
urgent repairs team and asked that his appreciation be passed
on. He welcomed the 2013/14 outturn for
current tenant rent arrears which, although just under the annual
target, showed improvement on last year and was an excellent
achievement in view of the impacts of welfare reform.
response to a query on bed and breakfast accommodation, the
Community Support Services Manager referred to the commentary in
the report which alluded to the difficulties in moving some
families out of this type of accommodation. Despite this, during 2013/14 there had been a
significant fall in the number of families placed in bed and
breakfasts (17) and the average number of days spent at this
provision had slightly reduced to 21 days. The Neighbourhood Housing Manager agreed to
provide figures for current total rent arrears separately,
including those for year end 2013/14.
Chairman praised the Housing Options team for their efforts in
reducing the bed and breakfast statistics.
Councillor Rosetta Dolphin referred to the anti-social behaviour
survey and suggested that this would be best carried out by
speaking with residents. The
Neighbourhood Housing Manager explained that individuals who had
reported anti-social behaviour issues would be contacted by
telephone by a separate team to complete the survey. Where an issue had been reported, an action plan
was agreed and progressed. Following
the introduction of a new IT system to manage cases, an update
report on performance in anti-social behaviour would be submitted
to the Committee later in the year.
response to a further question, the Community Support Services
Manager advised that low income households, including single
people, were eligible for the Bond scheme. The Housing Regeneration & Strategy Manager
provided clarification on the Countywide Home Repair and
Renovations support service where loans of up to £30K could
be allocated for improvements identified through a health and
safety rating system assessment of the property.
Councillor Paul Shotton asked that his thanks be relayed to
officers for their prompt actions to address ...
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