Issue - decisions
Public Services Ombudsman for Wales Annual Letter 2019-20 and Complaints against Flintshire County Council 2020-21
21/12/2020 - Public Services Ombudsman for Wales Annual Letter 2019-20 and Complaints against Flintshire County Council 2020-21
That the Committee:
(a) Notes the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales (2019-20) and local complaints made against services in the first half of 2020-21;
(b) Supports the actions in paragraph 1.08 to improve complaints handling across the Council; and
(c) Supports the actions in paragraph 1.09 to review the Council’s complaints policy by 31 March, 2021.