Decision details

(a)       That the Committee welcomes the proposed approach of implementing both the Digital Strategy and Customer Strategy through a priority and focus on improving services for ‘Digital Customers’ as outlined in the report;

(b)       That the Committee welcomes the proposed launch of the Customer Account in March of this year enabling customers to use this service, and give initial feedback on the service so it can be developed over time;

(c)       That details of Customer Services standards and response standards be circulated to the committee; and

(d)       That a report on digital ‘best practice’ be prepared for a future meeting of the Committee.