Decision details
Digital Customer Overview
Decision Maker: Organisational Change Overview & Scrutiny Committee
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Purpose:
To provide an overview of this key area of
work in the Digital Strategy and a presentation of the Customer
Portal/Account which is currently be tested with a number of
users.
Decision:
(a) That the Committee support the approach to implementing both the Digital Strategy and Customer Strategy through a priority and focus on improving services for ‘Digital Customers’ as outlined within the report; and
(b) That the comments around how the use of the Customer Account could be maximised, be noted.
Report author: Ian Bancroft
Publication date: 14/05/2018
Date of decision: 14/05/2018
Decided at meeting: 14/05/2018 - Organisational Change Overview & Scrutiny Committee
Accompanying Documents:
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