Decision details
Digital Customer Overview
Decision Maker: Organisational Change Overview & Scrutiny Committee
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Purpose:
To update on progress and to provide assurance to members of the design principles underpinning the creation of a single contact centre as part of delivering the digital customer theme of the digital strategy
Decision:
That the Committee notes the design principles underpinning the creation of a
single Contact Centre and endorses the progress made towards delivering the
Digital Customer theme of the Digital Strategy.
Report author: Cher Lewney
Publication date: 26/02/2019
Date of decision: 17/12/2018
Decided at meeting: 17/12/2018 - Organisational Change Overview & Scrutiny Committee
Accompanying Documents:
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