Decision details

Public Services Ombudsman for Wales Annual Letter 2018-19 and complaints against Flintshire County Council 2019-20

Decision Maker: Corporate Resources Overview & Scrutiny Committee

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

To share the Ombudsman’s Annual Letter 2018/19 and provide an overview of complaints against Council services in the first half of 2019/20.

Decision:

That the Committee:

(a)       Notes the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales (2018-19) and local complaints made against services in the first half of 2019-20;

 

(b)       Supports the Council’s review of its complaints procedure upon receipt of the Ombudsman’s model concerns and complaints policy for public service providers in Wales; and

 

(c)       Supports the actions outlined in 1.18 of the report to improve local complaints handling.

Report author: Rebecca Jones

Publication date: 11/02/2020

Date of decision: 14/11/2019

Decided at meeting: 14/11/2019 - Corporate Resources Overview & Scrutiny Committee

Accompanying Documents: