Decision details
Public Services Ombudsman for Wales Annual Letter 2019-20 and Complaints against Flintshire County Council 2020-21
Decision Maker: Corporate Resources Overview & Scrutiny Committee
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Purpose:
To share the Ombudsman’s Annual Letter 2019-20 and provide an overview of complaints against Council services in the first half of 2020-21.
Decision:
That the Committee:
(a) Notes the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales (2019-20) and local complaints made against services in the first half of 2020-21;
(b) Supports the actions in paragraph 1.08 to improve complaints handling across the Council; and
(c) Supports the actions in paragraph 1.09 to review the Council’s complaints policy by 31 March, 2021.
Report author: Rebecca Jones
Publication date: 21/12/2020
Date of decision: 10/12/2020
Decided at meeting: 10/12/2020 - Corporate Resources Overview & Scrutiny Committee
Accompanying Documents:
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