Review of the Corporate Complaints Policy
Decision Maker: Corporate Resources Overview & Scrutiny Committee
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
To provide an update on the review of the Corporate Complaints Policy.
That the Committee:
(a) Supports the implementation of the Concerns and Complaints Policy from 1 April 2021;
(b) Supports the implementation of the Managing Customer Contact Policy from 1 April 2021;
(c) Notes the performance timetable as outlined in paragraph 1.15 of the report; and
(d) Receives reports on a half-yearly rather than annual basis as indicated in the report.
Report author: Rebecca Jones
Publication date: 16/03/2021
Date of decision: 11/03/2021
Decided at meeting: 11/03/2021 - Corporate Resources Overview & Scrutiny Committee