Decision details
Public Services Ombudsman for Wales (PSOW) Annual Letter 2020-21 and Complaints against Flintshire County Council during the first half of 2021-22
Decision Maker: Corporate Resources Overview & Scrutiny Committee
Decision status: Recommendations Approved
Is Allweddol decision?: No
Is subject to call in?: No
Purpose:
To share the Public Services Ombudsman for Wales Annual Letter 2020-21 and Complaints made against Flintshire County Council Services in the first half of 2021-22 (April-September 2021).
Decision:
(a) That the Committee notes the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2020-21;
(b) That the Committee notes the 2021-22 half year performance of the Council in respect of complaints made to services in line with its complaints procedure;
(c) That the Committee supports the actions outlined in paragraph 1.28 to improve complaints handling across the Council; and
(d) That the analysis data be shared with the Committee for information and a note placed on the forward work programme should the Committee wish to consider the analysis data at a future meeting.
Report author: Rebecca Jones
Publication date: 17/02/2022
Date of decision: 10/02/2022
Decided at meeting: 10/02/2022 - Corporate Resources Overview & Scrutiny Committee
Accompanying Documents: