Decision details
Public Services Ombudsman for Wales Annual Letter 2022-23 and complaints made against Flintshire County Council during the first half of 2023-24
Decision Maker: Governance and Audit Committee
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: No
Purpose:
To share the Public Services Ombudsman for Wales (PSOW) Annual Letter 2022-23 for Flintshire County Council and an overview of the complaints received against Council services in the first half of 2023-24.
Decision:
(a) That the Committee notes the improving annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2022-23;
(b) That the Committee notes the half year performance of the Council (2023-24) in respect of complaints made to services in line with the concerns and complaints procedure;
(c) That the Committee supports the priorities outlined in paragraph 1.24 to continuously improve complaints handling; and
(d) That the Committee notes the lessons learned from the developing complaints procedure.
Report author: Rebecca Jones
Publication date: 11/12/2023
Date of decision: 22/11/2023
Decided at meeting: 22/11/2023 - Governance and Audit Committee
Accompanying Documents:
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