Decision details
Public Services Ombudsman for Wales Annual Letter 2023-24 and half-year complaints performance 2024-25
Decision Maker: Cabinet
Decision status: For Determination
Is Key decision?: Yes
Is subject to call in?: No
Purpose:
To share the Public Services Ombudsman for
Wales Annual Letter 2023-24 for Flintshire County Council and an
overview of complaints received by each portfolio of the Council
between 1 April 2024 – 30 September 2024.
Decision:
(a) That the positive annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2023-24 be noted;
(b) That the half year performance of the Council (2024-25) in respect of complaints received in line with the Council’s Concerns and Complaints policy be noted; and
(c) That the priorities outlined in the report be supported.
Report author: Rebecca Jones
Publication date: 20/11/2024
Date of decision: 19/11/2024
Decided at meeting: 19/11/2024 - Cabinet
Accompanying Documents:
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