Decision details
Public Services Ombudsman for Wales Annual Letter 2023-24 and half-year complaints performance 2024-25
Decision Maker: Corporate Resources Overview & Scrutiny Committee
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Purpose:
To share the Public Services Ombudsman for Wales Annual Letter 2023-24 for Flintshire County Council and an overview of complaints received by each portfolio of the Council between 1 April 2024 - 30 September 2024.
Decision:
That the Committee:
(a) Notes the positive annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2023-24;
(b) Notes the half year performance of the Council (2024-25) in respect of complaints received in line with the Council’s Concerns and Complaints policy; and
(c) Supports the priorities outlined in paragraph 1.25.
Report author: Rebecca Jones
Publication date: 06/12/2024
Date of decision: 14/11/2024
Decided at meeting: 14/11/2024 - Corporate Resources Overview & Scrutiny Committee
Accompanying Documents:
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