Decision details
Public Services Ombudsman for Wales Annual Letter 2021-22 and Complaints made against Flintshire County Council during the first half of 2022-23
Decision Maker: Governance and Audit Committee
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: No
Purpose:
To share the Public Services Ombudsman for Wales Annual Letter 2021-22. The report also provides an overview of complaints received by each portfolio of the Council between the period 1 April - 30 September 2022.
Decision:
(a) That the Committee notes the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2021-22;
(b) That the Committee notes the 2022-23 half year performance of the Council in respect of complaints made to services in line with its complaints procedure;
(c) That the Committee supports the actions outlined in paragraph 1.15 to improve complaints handling across the Council; and
(d) That the Committee requests additional information for the next report to demonstrate how community feedback helps to identify changes to improve service delivery.
Report author: Rebecca Jones
Publication date: 13/02/2023
Date of decision: 25/01/2023
Decided at meeting: 25/01/2023 - Governance and Audit Committee
Accompanying Documents:
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