Decision details
Use of Performance Information: Service User Perspective and Outcomes
Decision Maker: Corporate Resources Overview & Scrutiny Committee
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Purpose:
To review the Recommendations for Improvement along with the Council’s response.
Decision:
That having considered the response to the recommendations for improvement, the Committee comments to Cabinet as follows:
(a) In relation to key policy and service decisions including any changes to services, that reports include service user perspectives on the outcomes currently being delivered; and
(b) That Cabinet be asked to consider an annual survey of service users on the Council’s performance, possibly around April to be incorporated with the issuing of Council Tax bills.
Report author: Emma Heath
Publication date: 14/08/2024
Date of decision: 13/06/2024
Decided at meeting: 13/06/2024 - Corporate Resources Overview & Scrutiny Committee
Accompanying Documents:
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