Decision details

Customer Services and Call Handling Update

Decision Maker: Corporate Resources Overview & Scrutiny Committee

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: No


To provide the committee with background and assurance about Customer Services and call in handling.


(a)       That the Committee has received some assurance with regard to the development of the call handling arrangements;


(b)       That the officers be asked to monitor the performance risks/concerns expressed at the meeting;


(c)        That it be recommended that the proposed enhancement to the automated service (immediate dial now for extension numbers) be introduced as soon as possible; and


(d)       That an update report be submitted to the Committee in due course.  


Report author: Denise Naylor

Publication date: 13/07/2015

Date of decision: 11/06/2015

Decided at meeting: 11/06/2015 - Corporate Resources Overview & Scrutiny Committee

Accompanying Documents: