Decision details

Digital Customer Overview

Decision Maker: Organisational Change Overview & Scrutiny Committee

Decision status: Recommendations Approved

Is Allweddol decision?: No

Is subject to call in?: No

Purpose:

To provide an overview of this key area of work in the Digital Strategy and a presentation of the Customer Portal/Account which is currently be tested with a number of users.

Decision:

(a)       That the Committee support the approach to implementing both the Digital Strategy and Customer Strategy through a priority and focus on improving services for ‘Digital Customers’ as outlined within the report; and

 

(b)       That the comments around how the use of the Customer Account could be maximised, be noted.

 

Report author: Ian Bancroft

Publication date: 14/05/2018

Date of decision: 14/05/2018

Decided at meeting: 14/05/2018 - Organisational Change Overview & Scrutiny Committee

Accompanying Documents: