Decision details

Digital Customer Overview

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Allweddol decision?: Yes

Is subject to call in?: Yes


To provide an update on progress with, and assure Members, of the design principles underpinning the creation of a single Contact Centre as part of delivering the Digital Customer theme of the Digital Strategy.


As detailed in the recommendation.

Report author: Cher Lewney

Publication date: 21/11/2018

Date of decision: 20/11/2018

Decided at meeting: 20/11/2018 - Cabinet

Effective from: 29/11/2018

Accompanying Documents: