Decision details
Digital Customer Overview
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Purpose:
To provide an update on progress with, and assure Members, of the design principles underpinning the creation of a single Contact Centre as part of delivering the Digital Customer theme of the Digital Strategy.
Decision:
As detailed in the recommendation.
Report author: Cher Lewney
Publication date: 21/11/2018
Date of decision: 20/11/2018
Decided at meeting: 20/11/2018 - Cabinet
Effective from: 29/11/2018
Accompanying Documents:
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