Decision details

Public Services Ombudsman for Wales Annual Letter 2022-23 and complaints made against Flintshire County Council during the first half of 2023-24

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Decision Maker: Corporate Resources Overview & Scrutiny Committee

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

To share the Public Services Ombudsman for Wales (PSOW) Annual Letter 2022-23 for Flintshire County Council and an overview of the complaints received against Council services in the first half of 2023-24.

Decision:

(a) That the Committee notes the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2022-23;

(b) That the Committee notes the half year performance of the Council (2023-24) in respect of complaints made against services in line with the concerns and complaints procedure; and

Report author: Rebecca Jones

Publication date: 22/03/2024

Date of decision: 07/03/2024

Decided at meeting: 07/03/2024 - Corporate Resources Overview & Scrutiny Committee

Accompanying Documents: