Decision details

To share the Public Services Ombudsman for Wales Annual Letter 2023-24 for Flintshire County Council and an overview of complaints received by each portfolio of the Council between 1 April 2024 - 30 September 2024.

(a)       That the Committee notes the improving annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2023-24;

(b)       That the Committee notes the half year performance of the Council (2024-25) in respect of complaints made to services in line with the Concerns and Complaints Policy;

(c)       That the Committee supports the priorities outlined in paragraph 1.25; and

d)         That the Committee notes and welcomes the lessons that have been learned.