Decision details
Customer Services and Call Handling Update
Decision Maker: Corporate Resources Overview & Scrutiny Committee
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: No
Purpose:
To provide the committee with background and
assurance about Customer Services and call in handling.
Decision:
(a) That the Committee has received some assurance with regard to the development of the call handling arrangements;
(b) That the officers be asked to monitor the performance risks/concerns expressed at the meeting;
(c) That it be recommended that the proposed enhancement to the automated service (immediate dial now for extension numbers) be introduced as soon as possible; and
(d) That an update report be submitted to the Committee in due course.
Report author: Denise Naylor
Publication date: 13/07/2015
Date of decision: 11/06/2015
Decided at meeting: 11/06/2015 - Corporate Resources Overview & Scrutiny Committee
Accompanying Documents:
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