Decision details

Customer Services Strategy

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

To provide an update on progress with the three main workstreams; Digital, Telephone contact and face to face services.

Decision:

As detailed in the recommendation.

Report author: Katie Clubb

Publication date: 15/03/2017

Date of decision: 14/03/2017

Decided at meeting: 14/03/2017 - Cabinet

Effective from: 23/03/2017

Accompanying Documents: