Decision details
Comments, Compliments and Complaints
Decision Maker: Social & Health Care Overview & Scrutiny Committee
Decision status: Recommendations Approved
Is Allweddol decision?: No
Is subject to call in?: No
Purpose:
To consider the Annual Report
Decision:
That the annual report on the Social Services Complaints and Compliments Procedure 2016-17 be noted.
Report author: Ian Maclaren
Publication date: 20/07/2017
Date of decision: 20/07/2017
Decided at meeting: 20/07/2017 - Social & Health Care Overview & Scrutiny Committee
Accompanying Documents:
- Comments, Compliments and Complaints
PDF 119 KB - Enc. 2 summary of complaints across service areas
PDF 71 KB
- Enc. 3 summary of complaints across service areas
PDF 48 KB
- Enc. 4 summary of Stage 2 independent complaint investigations and outcomes
PDF 45 KB
- Enc. 5 summary of complaints investigated by the Public Services Ombudsman for Wales and outcomes
PDF 46 KB
- Enc. 6 summary of compliments received across service areas
PDF 46 KB