Public Services Ombudsman for Wales Annual Letter 2018-19 and complaints against Flintshire County Council 2019-20
Decision Maker: Corporate Resources Overview & Scrutiny Committee
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
To share the Ombudsman’s Annual Letter 2018/19 and provide an overview of complaints against Council services in the first half of 2019/20.
That the Committee:
(a) Notes the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales (2018-19) and local complaints made against services in the first half of 2019-20;
(b) Supports the Council’s review of its complaints procedure upon receipt of the Ombudsman’s model concerns and complaints policy for public service providers in Wales; and
(c) Supports the actions outlined in 1.18 of the report to improve local complaints handling.
Report author: Rebecca Jones
Publication date: 11/02/2020
Date of decision: 14/11/2019
Decided at meeting: 14/11/2019 - Corporate Resources Overview & Scrutiny Committee