Decision details

Review of the Corporate Complaints Policy

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Allweddol decision?: Yes

Is subject to call in?: Yes


To present a new Concerns and Complaints Policy and a Managing Customer Contact Policy for Flintshire County Council.


As detailed in the recommendations.

Report author: Rebecca Jones

Publication date: 17/02/2021

Date of decision: 16/02/2021

Decided at meeting: 16/02/2021 - Cabinet

Effective from: 25/02/2021

Accompanying Documents: