Decision details

To provide an update on the review of the Corporate Complaints Policy.

That the Committee:

(a)       Supports the implementation of the Concerns and Complaints Policy from 1 April 2021;

(b)       Supports the implementation of the Managing Customer Contact Policy from 1 April 2021;

(c)       Notes the performance timetable as outlined in paragraph 1.15 of the report; and

(d)       Receives reports on a half-yearly rather than annual basis as indicated in the report.