Decision details

To share the Public Services Ombudsman for Wales Annual Letter 2020-21 and Complaints made against Flintshire County Council Services in the first half of 2021-22 (April-September 2021).

(a)       That the Committee notes the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2020-21;

(b)       That the Committee notes the 2021-22 half year performance of the Council in respect of complaints made to services in line with its complaints procedure;

(c)       That the Committee supports the actions outlined in paragraph 1.28 to improve complaints handling across the Council; and

(d)       That the analysis data be shared with the Committee for information and a note placed on the forward work programme should the Committee wish to consider the analysis data at a future meeting.