Issue - meetings

As detailed in the recommendation.

The Head of ICT and Customer Services provided an update on progress of the implementation of the corporate Information and Communications Technology (ICT) Strategy.

The Council’s ICT Strategy defined the use of ICT to support the Council’s priorities and services and was supported by an action plan with key milestones and allocated lead officer responsibility.

The ICT Strategy was due a major review in 2013/14 but that would now take place later in 2014 following the implementation of the IT Service Review outcomes and the new Council Operating Model to ensure that it was strategically and operationally aligned, reflective of organisational priorities and continued to act as an enabler and a catalyst for change within the organisation.

Full details of progress with major ICT projects were detailed in the report.

The Leader and Cabinet Member for Finance particularly welcomed the mobile app which had been launched in September 2013 and allowed customers to contact the Council on Apple, Android and Blackberry devices with Flintshire being the first Council in Wales to offer a fully bilingual app available for use across the range of mobile devices.

RESOLVED:

That the progress being made in the implementation of the Council’s ICT Strategy be noted.