Issue - meetings

As detailed in the recommendation.

The Cabinet Member for Corporate Management introduced an update on the progress made with the implementation of the Customer Services Strategy.  The report set out what has been achieved over the previous four years and included an overview of the future proposed direction for customer services which would be included in the next version of the strategy.

            The Head of ICT and Customer Services reported that the Council’s new website went live on 1 October, 2013 and a post implementation review of the new website would be undertaken in early 2014, taking into account feedback received and benchmarking information.  The Corporate Twitter account was now being used far more proactively recognising the huge increase in use of social media.  To increase the awareness of social media, a live question and answer session was held in December, 2013 with Streetscene around preparations for winter and it was hoped similar sessions could be arranged in the future to promote key activities throughout the Council.  During 2014 the Flintshire Connects Programme will see the establishments of new Connects Centres at Flint, Connah’s Quay and Buckley.

            The Leader of the Council commented on the importance of being able to effectively engage with local communities in terms of how services are delivered in the future with further budget reductions forecast.   

            The Deputy Leader asked that the relevant Cabinet Member be invited to take part in future live question and answer sessions.     

RESOLVED:

That the report and progress made in relation to the Customer Service Strategy be noted.