Issue - meetings

That the Committee note the revised Customer Services Policy and support it being issued for formal customer consultation.

The Customer Services Manager introduced a report on the revised Customer Service Policy to seek support for formal customer consultation.  She advised that the policy had been updated to reflect the change in the way that customers deal with the Council.  Customer service standards had been revised and demonstrated a stronger commitment rather than an aim. 

Councillor Richard Jones suggested that the headings for each section of the Customer Services Policy be included on the preface page to make the document more “user” friendly.  The Customer Services Manager agreed to amend the draft document.

Councillor Marion Bateman raised concerns in relation to the work mobile phone numbers of Officers not being made available to Members.  The Chief Executive said that the work mobile numbers of Officers should be made available to Members and agreed to liaise with the Customer Service Manager to establish how they were disclosed.

RESOLVED:

That the Committee note the revised Customer Services Policy and support it being issued for formal customer consultation.