Issue - meetings

Single Point of Access

Meeting: 16/04/2015 - Social & Health Care Overview & Scrutiny Committee (Item 73)

73 Single Point of Access pdf icon PDF 80 KB

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(a)       That the development and implementation of the Single Point of Access, which is aligned to the regional vision and programme, be supported; and


(b)       That an update on progress be reported to the Committee in six months’ time.


The Senior Manager, Integrated Services/Lead Adults introduced an update on the development of the Flintshire Single Point of Access (SPoA), which aimed to create an integrated and streamlined access route to community health and social care services for all individuals over 18 years of age, whilst providing a means of information sharing and improved co-ordination of health and social care services.  An update on the regional programme indicated that three of the six North Wales Authorities had gone live with their respective models to date, with Wrexham preparing for its launch.  The aim was for all six would go live by March 2016.


In Flintshire, a local governance structure had been created together with a Board and Project Team to support the programme, with key principles agreed as the foundations for the project.  Following a review of the model adopted by Denbighshire Council in June 2014, it had been determined that the model for Flintshire would be best located at the Betsi Cadwaladr University Health Board (BCUHB) building at Preswylfa in Mold.  Refurbishment of the building had been completed in March 2015 in readiness for the co-location of health and social care teams, which had been identified as a priority by the Project Board.  It was reported that the Denbighshire model had progressed to include referrals to the District Nurse, and that the same approach was to be developed for Flintshire’s model.  The report detailed phased plans to develop the new multi-disciplinary service, in partnership with BCUHB, in order to meet the requirements of the Social Services and Wellbeing Act 2014.


In response to queries from Councillor Hilary McGuill, the Senior Manager explained that the six Authorities were working with the Social Services Improvement Agency to develop the website and that she would advise the Committee of the proposed timescale.  In terms of the relocation of the team to Preswylfa, there would be five Disability Officers as a first point of contact on priority cases with a further three working in localities.


Councillor McGuill asked if it was the intention to put specialist teams into the community, as this was the case for the Countess of Chester Hospital.  The Senior Manager replied that there was already a link to these types of services and that referrals could be made via the District Nurse.


The Senior Manager explained about engagement with a number of key stakeholders including Practice Nurse Managers and said that established links with locality GP leads would continue.  It was proposed that an evaluation would be carried out after six months to identify any gaps and to ascertain the reasons if referrals were not being made.  Following a further question, it was explained that individuals were already signposted to various service teams (as set out in Appendix 1) and that close contact was maintained with other agencies.  This would be explored further through the Flintshire Connects centres.


Councillor Amanda Bragg asked how the initiative would be promoted to those who did not visit Flintshire Connects centres.  The Senior  ...  view the full minutes text for item 73