Issue - meetings

As detailed in the recommendations.

Councillor Mullin introduced the Flintshire Connects Update report which detailed the progress made to date in transferring customer facing services into Connects so that customers could have their enquiries resolved at first point of contact wherever possible. 

There had been considerable progress across a number of services including housing solutions, blue badges and revenues and benefits which had enabled efficiencies to be delivered within back office functions.

The Chief Officer (Governance) explained that some changes were currently underway to deliver further efficiencies without closing any of the centres which would be achieved by amending opening hours from June 2018.  On the current demand and pressures and the lower footfall figures in Buckley, he explained that the centre was now located on the ground floor and fully accessible; it had previously been located on the first floor of the building.  Officers would attend a future meeting of Buckley Town Council to ask that they help in the promotion of the Connects centre to local residents.

RESOLVED:

            (a)       That the update on the Flintshire Connects Service be noted; and

(b)       That the role of the Flintshire Connects Service to support the Customer and Digital Strategy be noted.