Issue - meetings

As detailed in the recommendations.

Councillor Jones introduced the Progress for Providers – Creating a Place Called Home Delivering What Matters report which provided an update of the project and served as an opportunity to achieve greater recognition of the project and its outcomes. 

            In order to recognise the milestones achieved by the 26 Nursing and Residential Care Homes in Flintshire, ‘Progress for Providers’ had been developed with a toolkit.  The toolkit set out Flintshire’s expectation around the delivery of individualised care and it supported Responsible Individuals and Managers and leaders within homes by providing a range of person centred tools which helped staff teams change the way they supported people and how they engaged with family and friends.  The toolkit also helped providers promote greater choice and control for those who received care which allowed providers to focus on what mattered most to each person.

            To show the progression, Flintshire introduced three levels of accreditation, Bronze, Silver and Gold which helped managers check their own progress and publically demonstrated that they were making continued progress towards person centred care.

            In September 2018 the project was publicly recognised, winning the Social Care Wales Accolades Awards for ‘Excellent outcomes for people of all ages by investing in the learning and development of staff’.  The project was also a finalist in the Association for Public Services Excellence (APSE) Awards – ‘Celebrating outstanding achievement and innovation within UK local government service delivery’.  Councillor Jones paid tribute to all of the staff involved in this excellent project, and their work on it.

            Councillor Shotton welcomed the report and congratulated the team on winning the Social Care Wales Accolades Award which was a fantastic achievement.

RESOLVED:

            (a)       That the impact of ‘Progress for Providers – Creating a Place Called

Home Delivering What Matters’ be recognised; and

(b)       That the initiatives underway to further develop the programme be noted.