Issue - meetings
Flintshire Connects Report
Meeting: 22/10/2019 - Cabinet (Item 83)
As detailed in the recommendations.
Councillor Mullin introduced the Flintshire Connects Annual Report which detailed the annual performance of Flintshire Connects, the service which was responsible for providing face to face and digital access to Council services in 2018/19.
The Chief Officer (Governance) said Flintshire Connects was integral to the Council’s Customer and Digital Strategies in terms of providing high quality, accessible, responsive and cost effective public services. As part of the Council’s business planning process, Flintshire Connects completed a review of its structure in 2018/19 which led to a £46k efficiency, whilst avoiding any detrimental impact on customer access to services.
The report detailed an overview of performance in 2018/19 and information relating to customer demand following the implementation of the revised structure.
(a) That the high performance and customer satisfaction across Flintshire Connects Centres be noted;
(b) That the review of the services supported by Flintshire Connects in 2019/20 be supported; and
(c) That the important role of Flintshire Connects, to support the Council’s Customer and Digital Strategies, be noted.