Issue - meetings

(a)  The Committee noted the update.

(b)  The Committee approved the extension of the timescales in relation to a number of actions within the Business Plan as outlined in paragraph 1.01

Mrs Williams noted the following key points from her report:

·         The team had successfully completed most areas of work against the business plan.

·         Some items on the business plan remained incomplete given the delays in guidance and regulation, and therefore these had been delayed.

·         The team had begun progressing the 2021/2022 business plan.

·         The GMP reconciliation exercise was due to finish at the end of February 2021.

·         Progress had been made with the McCloud employer engagement sessions.

·         With regards to the key performance indicators, there was a decrease in outstanding cases to 5,000 and then had been over 10,000 about 2 years ago). This was extremely positive for the Fund and reflected the hard work and commitment from the team as well as the support from the Committee acknowledging the need for resource requirements to facilitate this.

·         Following the approval of the business case for a Lead Website and Officer and a Lead Payroll Officer appointments have been made to both positions.

·         The team has been affected by non-COVID related illness and family bereavements recently.  However morale still remains high and they have continued to work well and there has not been an impact on work rates.

Mr Everett complimented the team for their resilience during these challenging times and for remaining positive and engaged in spite of this.

RESOLVED:

(a)  The Committee noted the update.

(b)  The Committee approved the extension of the timescales in relation to a number of actions within the Business Plan as outlined in paragraph 1.01