Issue - meetings

That Members were satisfied with the effectiveness of the complaints procedure with lessons being learnt to improve service provision.

The Complaints Officer introduced the report advising Members that there had been a small increase in the number of complaints within Adult Social Care but lessons had been learned and on a positive note 251 compliments had been received.  He also advised that the number of complaints had slightly dropped within Children’s Social Services and 204 compliments had been received.

            The Chief Officer (Social Services) thanked the Complaints Officer and all the Managers who responded to complaints in an effective and efficient way and stated that complaints were an opportunity for learning.

            Councillor Mackie stated that the report was well presented but questioned if Councillors should be doing more as a Scrutiny Committee.  The Chair responded by saying that it would be remiss of them not to mention it if there was a pattern to complaints but the responsibility should be left to the Officers on a day to day basis.

The recommendation in the report was moved by Councillor Cunningham and seconded by Councillor Claydon.

RESOLVED:

That Members were satisfied with the effectiveness of the complaints procedure with lessons being learnt to improve service provision.