Issue - meetings

Streetscene Standards

Additional documents:

Decision:

RESOLVED:

(a) That the proposal to retire the existing Streetscene Standards document be noted and the intended review to replace them with a revised suite of performance metrics that supported service standards in order to measure

performance against existing statutory obligations, the Council Plan and

existing policies be supported;

(b) That a further report be presented once the review has been completed; and

Minutes:

The Chief Officer (Streetscene & Transportation) presented a report which outlined the intention to review the existing Standards and recommend changes that link more closely to the Council Plan and portfolio Business Plan. She explained that the intention was to ensure that the service continued to meet the needs and expectations of the public and residents whilst making most efficient use of the available resources. The purpose of the report was to illustrate the inadequacies of the existing document and request support from the Scrutiny Committeefor Streetscene &Transportation to review and retire the existing Standards. This would create a more robust and relevant suite of performance metrics that could be measured, monitored, and reported more effectively. The Chief Officer referred to the key considerations as detailed in the report.

Councillor Bernie Attridge suggested that a Task and Finish Group be convened to support the review of the Standards and this was supported by the Committee.

Councillor Mike Peers commented on the need to ensure that the Standards were enforced and not ignored. He supported the formation of a Task and Finish Group. In response to the concerns raised by Councillor Peers, the Chief Officer (Streetscene and Transportation) encouraged Members to report any issues or shortcomings in performance directly to Officers, Customer Services or the Contact Centre so that the matter could be logged, recorded, allocated, and appropriate action taken.

Councillor Richard Lloyd raised concerns about the delays experienced by some residents in accessing the services provided by Contact Centres and requested that additional provision was made available in the Saltney ward to enable local residents to pay for services. He also commented on the cleaning of bus shelters and referred to the provision of bus shelters in his ward. Members commented on the need for up-to-date timetable information to be provided at bus shelters and bus timetables to be made available to the public in printed version as well as online.

The recommendations as set out in the report were moved by Councillor Bernie Attridge and seconded by Councillor Roy Wakelam.