Issue - meetings

(a)      That members accept and note the report as relevant information in relation to the Single Point of Access for Adult social services; and

(b)      That members take due regard to the variety of activity across Single Point of Access and note the continuing development and improvement in the service provision.

The Senior Manager for Adults explained that the Single Point of Access team (SPOA) for Adult Social Services were located in Preswylfa, Mold and that this was where referrals were reported to and signposted to the appropriate team. They also offered advice and gave information and assistance seven days a week.  The Service Manager for Older People added that over 2,000 reports from the Police, Ambulance and Fire Service were received annually which needed to be dealt with and he gave praise to the Officers dealing with them.

The Senior Manager - Safeguarding and Commissioning informed Members that the number to contact the SPOA Team was 03000 858 858,  The Senior Manager for Adults explained that officers received extensive mandatory training, as well as additional training as required, to enable them to give the best advice on a wide range of circumstances. Officers were also debriefed particularly after difficult cases.

Councillor Cunningham commented on how fortunate they were to have this exceptional service as Councillors were often approached for help and advice.  Councillor Maddison said that she had used their service on several occasions and each time had a prompt and professional response.  This was also the view of Councillor Owen.

The recommendations in the report were moved by Councillor Claydon and seconded by Councillor Buckley.

          RESOLVED:

(a)      That Members accept and note the report as relevant information in relation to the Single Point of Access for Adult social services; and

(b)      That Members take due regard to the variety of activity across Single Point of Access and note the continuing development and improvement in the service provision.