Skip to main content Flintshire County Council Logo

Issue - meetings

Public Services Ombudsman for Wales Annual Letter 2022-23 and complaints made against Flintshire County Council during the first half of 2023-24

 

 

Meeting: 07/03/2024 - Corporate Resources Overview & Scrutiny Committee (Item 82)

82 Public Services Ombudsman for Wales Annual Letter 2022-23 and complaints made against Flintshire County Council during the first half of 2023-24 pdf icon PDF 142 KB

Additional documents:

Decision:

(a) That the Committee notes the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2022-23;

 

(b) That the Committee notes the half year performance of the Council (2023-24) in respect of complaints made against services in line with the concerns and complaints procedure; and

 

(c) That the Committee supports the priorities outlined in paragraph 1.24.

Minutes:

The Customer Contact Service Manager and Head of Complaints Standards, Public Services Ombudsman for Wales presented a report on the annual performance of the Council in relation to complaints received between 1 April 2022 - 31 March 2023, together with an overview of complaints received by each portfolio between 1 April 2023 - 30 September 2023.  The recommendations in the report were supported.

As requested by Councillor Alasdair Ibbotson, further detail would be shared on the variations between the number of open and overdue complaints and those closed after ten days, to better understand the position.

RESOLVED:

(a) That the Committee notes the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2022-23;

(b) That the Committee notes the half year performance of the Council (2023-24) in respect of complaints made against services in line with the concerns and complaints procedure; and

(c) That the Committee supports the priorities outlined in paragraph 1.24.