Issue - meetings
Public Services Ombudsman for Wales Annual Letter 2023-24 and half-year complaints performance 2024-25
Meeting: 19/11/2024 - Cabinet (Item 113)
Additional documents:
- Enc. 1, item 113
PDF 227 KB
- Enc. 2, item 113
PDF 118 KB
- Webcast for Public Services Ombudsman for Wales Annual Letter 2023-24 and half-year complaints performance 2024-25
Decision:
(a) That the positive annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2023-24 be noted;
(b) That the half year performance of the Council (2024-25) in respect of complaints received in line with the Council’s Concerns and Complaints policy be noted; and
(c) That the priorities outlined in the report be supported.
Minutes:
Councillor Thomas introduced the report (agenda item number 13) which provided an overview of the performance of the Council in relation to complaints of maladministration received between April 2023 and March 2024. It also provided an overview of complaints received by each portfolio.
The recommendations in the report were supported.
RESOLVED:
(a) That the positive annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2023-24 be noted;
(b) That the half year performance of the Council (2024-25) in respect of complaints received in line with the Council’s Concerns and Complaints policy be noted; and
(c) That the priorities outlined in the report be supported.