Issue - meetings
Public Services Ombudsman for Wales Annual Letter 2023-24 and half-year complaints performance 2024-25
Meeting: 19/11/2024 - Cabinet (Item 13.)
Additional documents:
- Enc. 1, item 13.
PDF 227 KB
- Enc. 2, item 13.
PDF 118 KB
- Webcast for Public Services Ombudsman for Wales Annual Letter 2023-24 and half-year complaints performance 2024-25
Decision:
(a) That the positive annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2023-24 be noted;
(b) That the half year performance of the Council (2024-25) in respect of complaints received in line with the Council’s Concerns and Complaints policy be noted; and
(c) That the priorities outlined in the report be supported.